Posted and effective as of November 2021.
This Return policy is applicable to the Onehundred Boardz webpage (“Webpage”) at the www.onehundredboardz.com and Onehundred Boardz shop (“Online Shop”) at the www.shop.onehundredboardz.com.
The Online Shop and Webpage is owned by and operated by Matic Meža s.p. (“Onehundred Boardz”) in Slovenia. Matic Meža s.p. is the seller and retailer of the Products (“we,” or “us” as the context may require).
This Return policy describes how the Products should be returned when you make a purchase from the Online Shop and the Webpage.
RETURN, REFUND AND OTHER OPTIONS
If you have bought Products for your own private use as a consumer and want to exercise your right to cancel the contract and return the items you have purchased return the product within fifteen (15) calendar days after the date of receipt of the delivery and correctly follow the instructions on the Return Form provided with your shipment.
Once we have received and validated your returned items, we will confirm it to you by email. Refund will be processed by us and confirmed by email.
If the Products you have received do not correspond to the ones you have ordered, or if your delivery is incomplete or damaged in transportation, please contact without delay our customer service +386 31 300 787 by phone for assistance or write us by email to email@example.com.
If you think your Products are defective, please follow our Warranty policy.
HOW TO RETURN ITEMS
A pack slip and return form will be inserted within your package with return instructions.
- You must return the items in their original package.
- You must include all accessories, user manuals and any free gifts that came in the same package.
- Where an item has been purchased as a part of a bundle of multiple items, all multiple items within that bundle must be returned.
- Please treat the items with care and return them in the condition that they were delivered to you.
- Please use, if possible, the original delivery package or pack the items securely and make sure that the filled-out return form is included inside the box and place the pre-printed return label on the outside of the packing used for shipping.
- Replacement or refund can only be processed once we have received all the items to be returned.
If you return items
1) that you are not entitled to return,
2) that are not in their original condition,
3) that are without proper or missing packaging,
4) with items missing from the return delivery,
5) without following our return instructions, or
6) have otherwise failed to exercise reasonable care when taking care of and returning items,
we reserve the right either to reject your return and decline to refund or to deduct from those payments to be refunded to you reasonable repair or other similar direct costs that we have incurred, subject to applicable law.
If your return has been accepted, we will refund you the price you have actually paid for the items less any applicable shipping costs (as per the above) by crediting your payment card fifteen (15) calendar days after the date of receipt of the delivery or making transaction to your IBAN account.
Please note that we will only process returns and refunds for items bought in the Webpage or the Online Shop.
Items should be returned to the address: Matic Meža s.p., Uriskova ulica 35, 3320 Velenje, Slovenia.